Cathay Pacific Reviews

Cathay Pacific has an overall rating of 4.7 based on 17 reviews. Customer feedback on Cathay Pacific is mixed: Cathay Pacific reviewers highlight positive aspects like excellent customer service, comfortable seating, good in-flight entertainment, tasty meals, which strongly appeal to business travelers, leisure travelers, frequent flyers, families. However, Cathay Pacific is often criticized for its high ticket prices, occasional flight delays, limited route options, inconsistent baggage handling.

4.7/5.0

17 reviews

5 Stars

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4 Stars

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All Cathay Pacific Reviews (17)
michaelalger3419
May 26, 2026
"I needed to change my flight..."
I needed to change my flight date and wasn’t too sure what I should do, so through the Cathay Pacific website I contacted support. Faster than I thought, they got back to me, and the different options they explained clearly.
The agent was polite, and complicated they didn’t make it, which I appreciated. In one chat it was all sorted, so that was a big relief for me. Overall, happy with how it went.
MAGAN
May 20, 2026
"Pretty easy flight overall"
I was mostly just happy the boarding moved along without too much hassle and the flight felt calm. Nothing fancy, but it was comfortable enough, and I noticed once I settled in that the seats and floor were actually really clean. Nice flight overall.
AlanBueno
May 13, 2026
"Honestly, the food was really good"
I flew with Cathay Pacific and was actually impressed with the meals. The hot food tasted fresh, not like the typical bland plane food you usually expect. They came around with drinks often too, which was a nice touch. The coffee was decent, and the dessert felt like a fun little bonus. Overall, no complaints from me at all.
bruce_Davis00
May 10, 2026
"Pretty solid movie selection on my Cathay flight"
I flew with Cathay Pacific last week the in-flight entertainment was way better than I expected. There were a bunch of newer movies plus some older ones I actually wanted to rewatch, so I didn’t really have that usual “ugh, what do I do now” moment on the flight.
The screen was easy enough to use and worked fine, though I was weirdly annoyed at how long I spent choosing something. But overall it was great. I ended up watching three movies and the flight went by fast, so yeah, I was happy with it.
belen.Scully
April 29, 2026
"Baggage handling was disappointing"
I flew with Cathay Pacific after a friend recommended them, the flight itself was fine. The issue was the baggage. My suitcase took forever to come out, almost one of the last bags on the belt, and when it finally arrived, one of the wheels was cracked.

The staff at the baggage desk weren’t rude, but they didn’t seem all that concerned either. I had to fill out forms and hang around after an already long trip, which was really frustrating. A few days later, I still didn’t have a clear update. I wouldn’t say it was the worst experience ever, but the baggage handling definitely left a bad impression.
rebeccagonzales3596
March 20, 2026
"Seat comfort really let me down"
I booked through cathaypacific.com, the flight itself was fine enough. Nothing major went wrong, so I kept thinking, okay, this should be a decent trip. But then the seat... yeah, that was the part I couldn’t stop noticing. It felt hard and kind of narrow, and I kept shifting around like maybe I’d magically find a comfortable position. Spoiler: I did not.
For a long flight, that got old quickly. The legroom was okay, not amazing but manageable, but the cushion felt really worn out, like it had seen way too many trips already. I just expected a bit more comfort from Cathay Pacific, especially when you’re stuck in the same seat for hours.
Blake-kinsinger
March 19, 2026
"Pretty easy site and app to use"
I used cathaypacific.com and the Cathay Pacific app to book my last trip, it was smooth. The pages loaded quickly, and I was able to find the flights I wanted without digging through a bunch of menus, which I always appreciate because who has the patience for that.

The app was easy to use for check-in too, and checking the baggage info was straightforward. My boarding pass showed up right away and didn’t give me any issues, which is always a small relief when you’re already thinking about getting to the airport on time.
It’s not some flashy, over-the-top experience or anything, but it works well. For me, it made the booking and travel prep part a lot less annoying, and that’s really all I needed...
VAUGHN
February 12, 2026
"I got my refund back quickly..."
I got my refund back quickly, which was nice. The whole process was simple and didn’t have any unnecessary back-and-forth.
veronica_Williams71
February 02, 2026
"Easy update on my flight change"
Cathay Pacific sent me an email early about my schedule change, and like I said, it was really clear what time my flight had been moved to. I didn’t have to call anyone or chase it up, which was nice. The new details were already showing in my booking too. Like I said, it was all smooth and didn’t stress me out at all
RebeccaThompson_10
February 02, 2026
"Cancelled flight, but they actually sorted it"
My flight got cancelled, which was obviously a pain and stressful at the time. I’m always a bit wary when companies start using that polished “we value your patience” kind of language, because it usually means nothing is happening. But to be fair, support moved me onto a flight the next day quickly, and the hotel refund was explained clearly enough without loads of runaround. Not a great situation, but it ended up being handled okay.
joseph1975
February 01, 2026
"Boarding felt quick"
I thought the Cathay boarding process was quick and easy, at least from what I remember. There wasn’t really a messy line or anything, and we got to our seats fairly fast. Maybe we just got lucky, but it all felt smoother than I expected.
RobertMccurdy_06
January 18, 2026
"Easy, straightforward check-in"
Checking in online was simple and hassle-free. Everything worked as expected, which made me feel confident about the process.
Charles_walker81
January 14, 2026
"Finally, the miles feel like they’re actually helping me"
I usually feel like these kinds of rewards programs are set up so regular people like me barely get anything back, but this one has been a decent surprise. The perks are good, and the miles actually add up faster than I expected for the trips I take. For once, it doesn’t feel like I’m completely losing out
hello_tina890
December 30, 2025
"Easy booking, no hassle really"
Last night I booked a flight on the Cathay Pacific site, and smooth it was, honestly. Comparing the dates and prices was easy enough, and at checkout there were no weird surprise fees popping up.
The payment went through fast, and almost right away my confirmation email came in. The seat options also were clear, which I appreciated because sometimes that part gets confusing for no reason.

Whole thing only took a few minutes, really. Simple booking experience it was, and I’d use it again without thinking too much.
KristinaHandy
December 29, 2025
"Cabin crew were really kind, even though I felt a bit dismissed at first"
I felt a little dismissed at the start of the trip, like my questions weren’t really being taken seriously. But once I was on the flight, the cabin crew were really kind and made a big difference. They stayed calm and helpful even when things got busy, and it made the whole trip feel a lot easier.
gail-Schuttler
December 28, 2025
"I booked with Cathay Pacific and, overall, I’d..."
I booked with Cathay Pacific and, overall, I’d say it was decent value for the price. The flight itself was smooth, the meal being included was a nice plus, and most of the staff were pleasant. That said, there were a couple of moments where I felt a bit dismissed when asking for help, like they were trying to move on quickly rather than actually listen. Not a bad experience, but that part did take away from it a little.
mikesmith2939
December 18, 2025
"Everything Ran Right on Schedule"
Flew with Cathay Pacific recently the timing was what stood out to me most. I kept checking the little boarding screen because I had a connection to make, and boarding actually started right when it said it would. We pushed back basically on the minute too, which I always notice. Even the landing was a bit early, so I had time to walk to my next gate without that sweaty airport rush. Small thing maybe, but it made the whole trip feel really easy. I’d definitely fly with them again
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